February 2019
Dear S
Thank you for your loving and attentive care that G received while he was at Chelston. He was happier than at any time in the last year of his life.
Please convey my thanks to the other nurses and carers

Love W.

December 2018
To everyone

On behalf of the rest of our family, we would just like to say a massive thank you to you all for the care, compassion, thoughtfulness and professionalism that you showed C during his time with you.

We could not have asked for any more.

Massive thanks once again

D and L

November 2018
Dear staff

I would like to thank you all for the continuing special care that you give to R. Recently, I saw R receiving a hand massage which was lovely. I would like to donate £100 for the replenishment of products and equipment used to this activity

Thank you again

September 2018
To Jo, Lourdes, and all the staff who cared from K in the last two years of her life. Sending you many special thanks for being so thoughtful.

D, M, P and P

May 2018
Dear friends Chelston Gardens

We can’t thank you enough for the care and support that you all provided to R, J and all of us. Chelston Gardens is a very special place full of very special people

Love K, A, and F

April 2018
Dear Julie and Louise,

Just a note to thank you for your friendliness and your knowledgeable approach while dad was at Chelston. Whenever any of us arrived at the door phoned up you always knew who we were and who we were visiting, and this made us feel very welcome. R was their headmistress and I was a teacher and we’ve always agreed that the Receptionist is the most important member of staff!

I particularly valued your sympathy and condolences on Monday when I came to collect dad’s things and the fact that you were up to speed with what happened.

Thank you so much

With best wishes

K, R, and all the family

April 2018
Dear Lourdes

Thank you so much for all the loving care which you gave dad, and us, during his time at Charleston. Right from the moment he arrived you always went the extra mile to make him feel relaxed and at home. You made him laugh, and never patronised him, and this was very precious indeed. Throughout his career as a doctor, he had immense respect for nurses who used their common sense and showed compassion and were thorough in their work – you would have been right up there at the top of his list of “people who get it right”! You also get house point and a gold star (I was a teacher, remember!) from me, because you always listened to what I said, and took action. R and I really appreciated the way that you handled the last few days and nights of dad’s life, making sure that everything was as calm and peaceful as it could possibly be. Your wise and thoughtful approach is made a huge difference to all our lives over the last six weeks – thank you!

With best wishes
K, R and all the family 

March 2018
Dear Jo, Lourdes and all the team at Chelston Gardens.
I just wanted to say massive thank you all for the care you gave my dad, L. Even though he was only with you for a short time I really appreciated how kind and caring everyone is not only to the residents but also their family.

Best wishes to everyone, Z

February 2018
All at Chelston!
Residents families and staff
A big thank you to all of you for welcoming me into the team. I had a fantastic experience here and learnt so much! It is been an incredibly rewarding placement and I am very grateful to them.

Love L xx

January 2018
Dear Jo
I just read of your outstanding rating from CQC. My father was at Cheltson for nearly three years until his death last year in May. As a family were always so happy with the care and kindness you and your staff showed our Dad, and we are so pleased that you have received such well-deserved recognition. Congratulations to you all, and thank you again for all the care you gave to our father.
Best wishes to you all, S

December 2017
To Magda and the Catering Team
Just a quick note to thank you so much for the delicious Christmas lunch yesterday. We couldn’t have been better fed at the Ritz!
The excellent food provided to the Chelsea residents really puts the homeIn the first division!!
Thanks again for all your hard work and very best wishes to 2018.
With love from H, S, P, I and L

September 2017
Dear Cherry wing staff,

Thank you for taking such good care of my mum over the past nine months. It has been very reassuring to my family and I know that care, compassion and sensitivity has been shown during this time to mum.

This, particularly over the last week of her life, was especially comforting. The love and compassion shown by the staff on duty on 15th August was extremely touching. It strengthened me during those final hours.

I won’t forget the carers coming in to say goodbye to mum before they ended their shifts. The hospitality shown to my family and I was very thoughtful.

Thank you once again for your dedication and unrelenting hard work

With best wishes and kindest regards

February 2016
Dear Jo,
I would like to thank you and all the staff of Chelston Park & Gardens for the great care you gave to my Husband during the time he was with you. It was a great comfort to myself & the family to know that he was being looked after by such caring & dedicated people. They are just like friends.
I’m greatly touched by the fact that some came to his funeral at St John’s Church & stayed afterwards.
Our best wishes to you all              ER & family

January 2015
Dear Jo
I was very touched that some of you staff came to the service yesterday to say their farewell to my Husband. It was a wonderful gesture & very much appreciated.
I thought the caring staff generally would be interested to see the order of service which followed at the church in Dulverton.
Many thanks & blessing to you all          yours sincerely   DJ

April 2016
Dear Jo & staff
Thank you so much for the care & attention you gave Mum during her stay at Chelston Gardens. It was sad & difficult to see what was once a very independent & capable lady gradually decline, but you all helped to make her last few weeks as safe & comfortable as possible.
With kind regards & best wishes           J & family

May 2016
Dear Jo & staff
Your kindness is really appreciated
Thank you for all your support over the years mum’s been with you, & especially during the most difficult least few weeks. As a family we really felt supported & cared for
Sincerely V & Family

July 2015
Just wanted to say thank you for the day we had at the lovely day we had at the Donkey Sanctuary yesterday we had not had a day out with Dad for a long time, so that made it very special. The staff were all superb, friendly & dedicated, they managed everything so competently, and it was a joy to be there.  
Thank you so much          B & CS

April 2015
Dear Jo & Staff
We would like to say a very big thankyou to you & the staff. The flowers, food & messages added to our Diamond wedding celebration.
We had no idea, on this day a year ago, that life would change so cruelly for my husband. I admit that there as times when I struggle to accept what is happening to him but my son & I really do appreciate the care he has received
Yours sincerely  SW