The design combines to create a peaceful, harmonious atmosphere where residents are supported to make the most of each day.

Staff are trained, supported and supervised to help each resident with choices about living in a way that helps them get the best from each day.

The Accommodation

The home is divided into four small self contained areas of 12 or 13 residents which include a dining room with servery and sitting rooms.

These smaller areas provide a more manageable environment where residents are able to feel at home in familiar surroundings. Small care teams have good knowledge of each resident’s preferences and needs and help and support residents to make choices.

There are a variety of different styles of communal areas which include sitting rooms located in various parts of the home, covered terraces, a secure internal garden with covered and open areas from which to enjoy the garden.

Corridors are designed to have smaller areas where residents might stay a while giving a little more variety and choice.

Bedrooms

Chelston Gardens offers rooms with a choice of outlook facing in, overlooking the internal garden or with views out over fields or to the Blackdown Hills.

Bedrooms are well proportioned with good sized ensuite walk in shower room. Individually adjustable under floor heating provides an even temperature throughout.

Bedrooms are light and airy, colour coordinated, with large picture windows.

Rooms are equipped with the latest electric profiling beds, full nurse call system with optional sensors which can be used to provide additional security.

Each room has a wall mounted flat screen TV with free view.

Social Rooms

Chelston Gardens is divided into four small self contained living areas which each provide a dining room with servery , where hot drinks and snacks can be made.

There are six sitting rooms to choose from, 4 dining rooms, activities room, reminiscence room, hairdressing salon.

Emphasis has been given to light and space with a warm light wood finish.

Chelston Gardens is a safe, supportive and stimulating home in which to live, designed with thought, providing individualised support and care.

The Gardens

Chelston Gardens is built in the grounds of Chelston Park Nursing and Residential Home and enjoys the same flat landscaped gardens with magnificent views across to the Blackdown Hills.

A good sized internal garden provides a valuable amenity giving an additional secure environment offering choice and variety.

Residents can access the internal garden from a covered terrace which has a sheltered seating area to enjoy the garden.

Residents, family and friends are welcome to enjoy the gardens and if they so feel can even do a little gardening.

Meal Times, Catering and Choice

Chelston Gardens provides a full restaurant service with choice at all meals.

The menu is well -balanced using good fresh food.

We rotate a four week summer and winter menu.

We cater for special diets including vegetarian and diabetic.

Below are the main meal times:

Light finger food and snacks are available all day and all night.

Choice

Residents can choose from a continental style breakfast with cereal and toast etc or a cooked breakfast.

At lunch and supper time there is a choice of main meals and beautifully prepared deserts and puddings. The cook can prepare any alternatives with a little notice.

Enjoy home baked cakes and biscuits at tea time or any time.

Residents are welcome to eat when they want, where they want.

Drinks and snacks are available all day and night.

Visitors are welcome to make drinks and snacks in the servery facilities.

Entertainment, Activities and Positive Atitude

We place importance on keeping residents enthusiastic and enjoying life.

Our activity co-ordinator arranges activities and the entertainment’s programme during the week, for those who want to join in. All residents are included in the way they want to be.

Activities take into account residents’ interests, skills, experiences, personalities and medical condition. We offer a wide range of stimulation designed to encourage residents to keep mobile and, most importantly, take an interest in life.

Residents may well dip into activities as and when they want to.

Staff encourage and support residents to pursue hobbies and interests.

Activities with Staff on a Regular Basis

• Arts and Crafts
• Aromatherapy
• Hand Massages
• Parties and special meals to suite all seasons
• Outings by mini bus
• Summer parties and events
• Chatting to individual residents.
• Going for walks.
• Manicures
• Playing games.
• Armchair exercises and Flexercise activities
• Reading letters/magazines/newspapers.
• Helping to choose Library books.
• Music and sing alongs.
• Videos
• Talks on points of local interest
• Maintaining life-long hobbies, crossword puzzles etc.
• Reminiscence

Outings

All outings are geared to a resident’s needs and capabilities

• A drive around the countryside.
• Visit to a garden centre.
• Visit to a pantomime or play.
• Visit to Wellington
• Visit to “ Helping Hands” day centre in Wellington

Care Plans

A care plan is set up on arrival. A named nurse oversees each resident’s care plan.

Residents and their family or representatives are invited to participate in developing the care plan and attending any reviews held.

Care Plan Review

Once developed, the Care Plan will be reviewed regularly with each resident to ensure that it is meeting the resident’s needs and reflects their choices and preferences.

Family and relatives are encouraged to participate in the resident’s daily routine, as far as is practicable, and are invited to all reviews. Residents, their relatives or representatives are always welcome to talk with the Nurse Manager or Nurse – in – Charge.

Visitors

Relative and Friends Support Group

Chelston Gardens is keen to promote a relatives and friends support group with regular events such as coffee mornings, cheese & wine evenings, special celebrations and opportunities to share experiences and meet staff. 

Complaints, Feedback or General Comments, both Positive and Negative.

Chelston Gardens is committed to providing a good quality, personalised service, but we are all human and sometimes things may go wrong or you may not be satisfied.

For example:

• We have done something wrong
• We haven’t done something we should have done
• We have not treated you in a caring, professional manner.

We are very keen to receive your feedback and comments. It is from your comments and feedback that we are able to continuously improves our service. We value both positive and negative comments.

Our promise:

• We will take all complaints seriously
• We will investigate them thoroughly
• We will inform the complainant about the outcome of our investigations.
• If we have made a mistake we will put it right.
• We will keep a record of your complaint.

Complaints Procedure

If a resident, relative or visitor feels that there is cause for complaint, this should be discussed with the Person in Charge. If the matter is unresolved ask for the complaint to be passed on to a Director.

Age Concern is always available to support and give advice. They provide an advocacy service and have considerable experience and knowledge of the rights and needs of the elderly. Chelston Gardens would be happy to arrange an Age Concern advocate for you.

Care Direct have considerable experience and will be able to provide links to the right people.

See Useful Contacts section for contact details.

Monitoring and Quality

Within Chelston Gardens, there are various systems, which ensure that close monitoring is maintained on all of the Home’s services and procedures.

An important part of Chelston Gardens quality programme is to involve the residents and their relatives with comments on the Home, the staff and services provided being sought regularly.

Inspection reports

Chelston Gardens is inspected by the Care Quality Commission. The latest inspection report is available at Chelston Gardens and on the CQC website.

Care Quality Commission regulates and inspects care services, see Useful Contacts section for contact details

Customer Satisfaction Survey

A customer Satisfaction survey is sent out to residents, Doctors, relatives, Social Workers and other care professionals who work with Chelston Gardens.

The survey is tailored to each individual audience in order to best reflect their experience. The survey looks at staff issues, residents, catering, entertainment, domestic support and cleaning, administration, communication and general satisfaction with the service.

Financial Arrangements and Fees

Chelston Gardens is committed to providing value for money within a setting of a comprehensive, caring service:

The fees charged are dependent on:

• the type of accommodation required, and
• the type of care package and needs of the individual resident

A resident can pay the fees either privately or in arrangement with Social Services.

The current rules can be complicated and specialist advice should be taken. Information is available through Care Direct and Age Concern. Please see useful contacts section for contact details.

Self Funding Patients: Payment of Fees and Fee Increases

Fees will be invoiced at the beginning of each month or shortly after arrival in advance.

Fees for self-funding Residents will usually be reviewed annually in April. Any increase in the fee will be as a result of inflation, for the provision of additional care and service or as a result of environmental forces, beyond the Home’s control.

Free Nursing & Attendance Allowance

We have summarised our understanding of the current situation with regards to Resident’s eligibility for “Free Nursing” payments and Attendance Allowance available towards the cost of fees. This is available on request.

The “Free Nursing” element paid to self-funding Residents will be deducted from the agreed fee.

There will be a delay before a Resident is assessed by the Primary Care trust for “Free Nursing” entitlements. During this time the Home will charge the full gross fee agreed. Once the Resident has been assessed and the Home receives payment from the Social Service Department the amounts paid to the Home will be refunded to the Resident.

Future invoices will show the agreed gross fee, the “Free Nursing” element awarded and the net amount payable by the Resident towards the agreed fee.

Useful Contacts:

Age Concern

Age Concern is always available to support and give advice. They provide an advocacy service and have considerable experience and knowledge of the rights and needs of the elderly. Chelston Gardens would be happy to arrange an Age Concern advocate for you.

Age Concern - Tel: 01823 423496

Care Direct (Social Services help and information line)

Care Direct have considerable experience and will be able to provide links to the right people. Care Direct - Tel: 0845 3459133.

Care Quality Commission regulates and inspects care services.

Tel: 03000 616161